Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Getting Care

Appointments & Referrals

To make an appointment:

 
For any care that your primary care manager does not provide, such as urgent, preventative, mental health, and specialty care, you will need a referral. Find out more about how to obtain the necessary referral and authorization.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.  

Contact Us

Appointments

Customer Service

Patient Advocate
919-722-0733
Monday-Friday
7:30 a.m. - 4:30 p.m.
Building 2803, Second Floor, TOPA

BCAC/DCAO
919-722-1988

Monday - Friday
7:30 a.m. - 4:30 p.m.
Building 2803, Second Floor, TOPA

Don’t forget to keep your family’s information up to date in DEERS!