The most recent appropriations for the Department of War expired at 11:59 p.m. EST on September 30, 2025. Military personnel will continue in a normal duty status without pay until such time as a continuing resolution or appropriations are passed by Congress and signed into law. Civilian personnel not engaged in excepted activities will be placed in a non-work, non-pay status.
If you have a scheduled appointment or other business at the MTF, please verify with your provider or applicable office within the MTF to ensure there are no changes in schedule. To learn how the lapse in appropriations affects your TRICARE benefit, visit tricare.mil/shutdown.

Patient Resources

Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

Debt Collection Assistance Officer (DCAO) DCAOs help with resolving debt collections due to unpaid TRICARE claims. The first step in debt resolution is for the patient to call the number listed on the bill. If patient is unable to resolve the issue through speaking with the billing agency, they should bring all bills to the DCAO on the 2nd floor of the clinic as soon as possible to quickly resolve matters.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.

Contact Us

Appointments

Customer Service

Patient Advocate
919-722-0733
Monday-Friday
7:30 a.m. - 4:30 p.m.
Building 2803, Second Floor, TOPA

BCAC/DCAO
919-722-1988

Monday - Friday
7:30 a.m. - 4:30 p.m.
Building 2803, Second Floor, TOPA

Don’t forget to keep your family’s information up to date in DEERS!