Customer Service

Patient Relations/Advocate

Patient advocates advise and help you with medical and dental benefit concerns within this facility.  

Beneficiary Counseling and Assistance Coordinator (BCAC)  

BCACs educate and help you with TRICARE-related inquiries.

Debt Collection Assistance Officer (DCAO)

Debt Collection Assistance Officer (DCAO) DCAOs help with resolving debt collections due to unpaid TRICARE claims. The first step in debt resolution is for the patient to call the number listed on the bill. If patient is unable to resolve the issue through speaking with the billing agency, they should bring all bills to the DCAO on the 2nd floor of the clinic as soon as possible to quickly resolve matters.

Interactive Customer Evaluation (ICE)

ICE is a web-based tool that collects your feedback on services at this facility.