Pharmacy

We fill new prescriptions and refills at no cost for covered medications for:

• Active duty service members
• Active duty family members
• Retirees and their family members,
• TRICARE Prime enrollees, etc.

Seymour Johnson AFB pharmacy no longer offers phone call activation service for new prescriptions or renewals

Learn more about eligibility for TRICARE pharmacy benefits.

Filling New Prescriptions

We fill prescriptions from both military and civilian providers.

Providers from Our Facility

Your provider may submit a prescription directly to the pharmacy during or after your appointment.

• If it is urgent medication, i.e. antibiotics, pain medication, cold/flu etc, you can activate and it will be ready on the same day.
• For all other non-urgent medication, it will be ready for pick-up the next duty-day after 11 a.m.

Civilian Providers

If you have prescriptions from a TRICARE-authorized civilian provider:

• The provider can submit an electronic prescription to our pharmacy, or
• You can hand carry a written prescription to our pharmacy. Note: This is the least preferred option.

To submit an electronic prescription:

Ask your provider to select the:

• Pharmacy name: DOD Seymour Johnson EPHCY
• NPI number: 1811305477

If you hand-carry a written prescription:

Check in at the kiosk. Follow on-screen prompts to check in.
If you have a hard-copy prescription, you need to bring it to the pharmacy or drop it off in the red pharmacy drop box located outside the clinic entrance. Hard-copied prescriptions will be available for pick up the next duty day after 11 a.m.

Activating New Prescriptions

There are two ways to activate your prescription.

Option 1: Fastest and Preferred

• Step 1: Text “Get in line” to 833-338-1731.
• Step 2: Select the secure weblink to start your medication request.
• Step 3: Select your pharmacy.
• Step 4: Enter the PATIENT’S DOD ID # and any additional patients if needed.
• Step 5: Select the pickup location.
• Step 6: Tell us what you need.
• Step 7: Keep the webpage open for notifications and wait for a “ready” text to pick up your meds at your requested location as directed.
• Step 8: Please allow two duty days to process your request. If using the ScriptCenter, “ready” medications will be available the next duty day at 11 a.m.

Option 2: In Person

Go to the pharmacy inside of the clinic. Then, check in at the kiosk.

• Follow on-screen prompts to check in.
• Enter your cell phone number to get text updates (optional)
• If you are activating a prescription at the pharmacy, all tickets will be ready the next duty day after 11 a.m. The pharmacy makes exceptions for urgent medications such as antibiotics, pain medication, etc.

Requesting Prescription Refills

To refill your prescriptions:

• Call our pharmacy refill line at 984-355-8583. Then, follow the prompts to select where you want to pick up your refills.
• If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.

Picking Up Your Prescriptions

You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you are unable to pick up your prescription within this timeframe, please contact the pharmacy. If you are picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).

ScriptCenter

The Script Center kiosk is located inside of the Seymour Johnson AFB Base Exchange (BX) and is open the same hours as the BX. It is open Monday-Saturday from 0900-1800 and on Sunday from 11 a.m. to 6 p.m.. BX address is 1350 Edwards St, Goldsboro, NC 27531

Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.

Main Pharmacy

Our pharmacy is open from 8 a.m. to 4 p..m. Monday-Friday, and on Wednesday we open at 9:30 a.m. We are closed all federal holidays. Additionally, we are closed on the second Wednesday of the second quarter of each year (February, May, August, November) for readiness training.

Drug Take Back Program

Seymour Johnson offers a secure bin where you can drop your unwanted drugs onsite.

• You can dispose of non-sharp items in the blue MedSafe bin located inside the pharmacy lobby.
• You can dispose of sharps/needles in the red sharps bin also located inside the pharmacy lobby.
• We strive to make it easy for you and your family to handle prescriptions properly.
• To see how to dispose of items not allowed through the Drug Take Back program, visit the Environmental Protection Agency Website

Pharmacy FAQs

How do I know if my prescription is covered?

All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:

• Which drugs are covered.
• Drug information and frequently asked questions.
• Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
• Medical necessity/prior-authorization requirements and link to forms.
  • If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.

Can my network provider send controlled substances prescriptions electronically?

Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.

Can I refill a prescription if the last fill was not at a military pharmacy?

Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.

Can I pick up medications for another person?

Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.

What is the difference between a new, refill, and renewal prescription?

A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.

A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.

A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills./p>

What if I need a non-formulary or non-stocked medication?

If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.

What do I do if my medication is out of stock?

• Ask your provider if they can approve you to switch to an alternative medication.
• You can fill your prescription at a TRICARE network pharmacy or TRICARE Home Delivery, TRICARE copayments apply.
• Be sure to ask for the expected resupply date so you know whether to wait or seek another option

I’m deploying. How can I fill my prescriptions?

Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.