Health Services


The pharmacy provides comprehensive pharmaceutical services to all eligible beneficiaries. A pharmacist is available to provide medication counseling upon request.

Due to local policy, the pharmacy cannot accept phoned-in or faxed prescriptions. We do accept electronic prescriptions, including those for controlled drugs.

Activating Prescriptions

All new or renewed prescriptions must be activated by the patient before they will be filled by the pharmacy.

For electronic prescriptions, the pharmacy now offers a NEW virtual activation method called Q-Anywhere, which allows you to skip the line at the pharmacy. Simply text “Get in line” to 1-833-338-1731 and follow the prompts. You will receive text message updates on your prescription status and the system will let you know when it is ready for pickup. We understand your time is valuable and Q-Anywhere allows you to spend your time doing other things rather than wait in the pharmacy lobby.

Other ways to activate your prescriptions include pulling a ticket at the pharmacy kiosk or calling the phone line to speak with a pharmacy team member.

Hard-copy prescriptions need to be brought to the pharmacy or dropped off in the red Pharmacy Drop Box located outside the clinic entrance. Hard-copy prescriptions will be available for pick up the next duty day.


To refill a prescription, call the automated phone line at 800-982-4262 or 1-919-722-1998.

Select #1 to pick-up at the ScriptCenter; refills will be processed and available the next duty day. Please note that no refrigerated items or controlled substances can be picked up at the ScriptCenter.

Select #2 to pick-up at the pharmacy. Refills to be picked up at the pharmacy will be available in two duty days.

Pick-Up Locations

The Seymour Johnson Pharmacy offers two prescription pickup locations.

ScriptCenter is another step on the path of innovation and provides patients with a fast, easy, and convenient way to pick up both new and prescription refills. The ScriptCenter is located at the base exchange mall, allowing patients extended hours for prescription pickup.
Prescriptions may also be picked up at the pharmacy located inside the Thomas Koritz Clinic.

Prescription Transfers

To transfer a prescription to Seymour Johnson, simply bring your bottles to the pharmacy before running out of medication. We will contact your previous pharmacy to transfer your prescription. Please note, it may take up to 72 hours or longer to transfer prescriptions from overseas pharmacies.

Basic Core Formulary Search Tool

Use the Basic Core Formulary Search Tool to see if your drug is available at your military pharmacy. A search can tell you:
  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Alternative drugs
To start your search, you’ll need to enter the brand or generic name of the drug.

Prescription Costs

While there are no costs for prescriptions here at Seymour Johnson, there are costs for filling prescriptions via home delivery or at network pharmacies for all non-active duty beneficiaries:

Active duty service members have a $0 copayment for covered drugs at any pharmacy.

TRICARE Formulary

The TRICARE Formulary is a list of generic and brand-name prescription drugs covered by TRICARE. You can search the TRICARE Formulary to:
  • See how much it costs and where you can get it filled
  • See if your prescription needs prior authorization
  • Look up the medical necessity criteria
  • Get the prior authorization and medical necessity forms for your prescription


What is Electronic Prescribing?

Electronic prescribing allows civilian doctors to send prescriptions electronically to our pharmacy.
Did you know you can get your prescriptions from civilian doctors filled at our pharmacy, even if you are not enrolled to this facility? You can fill prescription from doctors outside of this facility, for free, if the prescription is available on the Basic Core Formulary.

Why should I e-Prescribe?

It’s Safe and Efficient
e-Prescribing is the best way to keep your personal health information safe. You can reduce the chance of transcription errors, losing your prescription, and need for doctor clarification when you choose e-Prescriptions. e-Prescriptions are transmitted securely from your doctor’s office to the pharmacy.
Convenient and Cost Saving
You can save time and wait times when you use e-Prescriptions. You can also take advantage of no copayment when you pick up your prescription from your military pharmacy.

How can I choose e-Prescribing?

It’s easy. Start by giving your provider the following pharmacy information:
Name: DOD Seymour Johnson EPHCY
NPI: 1811305477
Zip Code: 27531


NEW! Remote Pharmacy Check-In Using Q-Anywhere

Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Seymour Johnson now offers remote pharmacy check-in using Q-Anywhere. With remote pharmacy check-in, you can activate your prescription with a simple text message from your phone

To use Remote Pharmacy Check-In with Q-Anywhere:

Using your cell phone, text “Get in line” to 1-833-338-1731.
Enter your DOD ID number to check in remotely and automatically activate all your new prescriptions. 
The pharmacy will process all your NEW/RENEWAL prescriptions (NO REFILLS),and will send you a text when they are ready for pickup.

Drug Safety

Prescription Drugs

Do you have unwanted, unused, or expired prescription drugs at home? It’s important to know how to safely dispose of them. Practicing good drug disposal habits protects you, your family, and your community.
Follow the proper procedures to prevent accidental prescription misuse and abuse, while also reducing chemicals that go into our water systems and environment. Did you know Seymour Johnson AFB makes it easy to dispose of your unwanted, unused, and/or expired prescription drugs with our Drug Take Back program?

Drug Take Back

Seymour Johnson offers a secure bin where you can drop your unwanted drugs onsite. The blue MedSafe bin is located inside the pharmacy lobby for non-sharp items. Sharps/needles can be disposed in the red sharps bin also located inside the pharmacy lobby.
We strive to make it easy for you and your family to handle prescriptions properly.
To see how to dispose of items not allowed through the Drug Take Back program, visit the Environmental Protection Agency Website.


Contact Us


919-722-1802, follow the prompt for Pharmacy


7:30 a.m. to 4:30 p.m.


Thomas Koritz Clinic

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